Booking & Refund Policy

1. Vehicle Reservation Deposits

To hold a vehicle and prevent other buyers from reserving it, customers may deposit a nominal booking token with Car Hub. This token deposit confirms your purchase intent while loan processing or inspection arrangements are completed.

2. Cancellation Prior to Delivery

In the event that you decide to cancel your booking prior to delivery:

• Loan Rejection: If your auto loan application is declined by our banking partners, 100% of your booking deposit is refunded within 5-7 banking days.
• Inspection Discrepancy: If our inspection report reveals any material mechanical defect not disclosed earlier, your token is refunded in full without deduction.
• Voluntary Cancellation: If cancelled voluntarily after vehicle hold period, a nominal administrative fee may apply as per your signed booking receipt.

3. Post-Delivery Policy

Once a vehicle has undergone full physical inspection, payment settlement, and formal delivery handover, pre-owned vehicle purchases are final. Any subsequent queries are governed by the vehicle's applicable warranty terms or extended warranty coverage.

4. Refund Processing

Approved refunds are credited directly back to the original bank account or payment method used during the initial transaction. Contact our finance team at contact@carhub.com or call +91 98765 43210.